BLOX LED Warranty Terms & Conditions
BLOX LED is classified as the Seller of products ("Products") or supply of services (“Services”) shall be subject to the terms and conditions below, as far as they do not conflict with any other contractual provisions expressly agreed between Buyer (customer/purchaser or owner of Products and/or Services hereinafter “Buyer”) and the Seller.
1.) WARRANTY
1.1) BLOX LED promises to provide lifetime technical support for all the products including LED cabinets, LED modules, Related parts and components, related accessories etc.
1.2) BLOX LED provides a limited warranty on its Products for a period of 3 years in parts.
1.3) The Limited Warranty begins from the date of goods well received by customer
1.4) In case of repair or replacement, the warranty coverage period shall continue to its original expiry date or 3 months after the repair or replacement, whichever is longer.
2.) WARRANTY CLAIMS AND PROCEDURES
2.1) During the applicable Limited Warranty Period outlined above, the Buyer’s sole and exclusive remedy will be the repair or replacement of the defective product. Customer shall help to provide detailed description of the problems occurred each time and discuss together for the best solution for the defective product.
2.2) To be entitled to rights under the Limited Warranty, the customer must notify BLOX LED in writing within seven (7) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Limited Warranty Period. Following its receipt of any such customer notice.
2.3) Returned products shall be delivered in proper packaging with insurance in the name of the customer. Costs for shipping the return products to BLOX LED shall be paid by the customer for 50% firstly and BLOX LED will undertake all the delivery cost and import tax cost if the product is proved to be BLOX LED’s problem. For products within the limited warranty period, BLOX LED will cover the shipping cost for delivering the repaired or replaced product back to the customer.
3.) WARRANTY REMEDIES
3.1) BLOX LED will provide customer with new, rebuilt, refurbished or alternate product (or part thereof) of equal or improved quality, as exchange product (or part thereof) to replace eligible defective product (or part thereof).
3.2) BLOX LED will provide Services again to correct failure of, in the event BLOX LED has determined it is at fault for delivery of Services sold or if they did not meet the scope of work requirements promised or guaranteed within the set written agreement or Service offering.
3.3) Determination of an alternate product (or part thereof) shall be at the sole discretion of BLOX LED. Any alternate product (or part thereof) will meet or exceed the specifications of the replaced product (or part thereof).
4.) POST WARRANTY PRODUCTS & SERVICES SUPPORT
4.1) If the Buyer needs products repaired beyond the applicable limited warranty period, customer can contact BLOX LED for service, we’ll supply lifetime technical support.
4.2) Any repair/replacement of parts will be subject to pricing and standard labor rates.
4.3) Repair Parts are subject to availability and not guaranteed after the warranty period by BLOX LED unless otherwise stated within an active and signed BLOX LED Service contract.
5.) LIMITED WARRANTY EXCEPTIONS
Does not cover the following:
5.1) Normal wear and natural aging of parts, including but not limited to LED lamps, connecting devices, shaders, sockets, etc.
5.2) Defects, failures, damages or performance limitations caused in whole or in part by customer misuse, mishandling, improper operation, tampering, abuse, neglect or any other customer misconduct.
5.3) Products repaired or serviced by unauthorized personnel, removal of warning labels, original seals or serial numbers and or protection devices, use of non-factory parts for service or repair.
5.4) Defects, failures, damages or performance limitations caused in whole or in part by accidents in which BLOX LED has no control over or by force majeure, including but not limited to technology attacks, war, terrorist activities, epidemic, embargos, quarantines, strikes, flood, fire, earthquake, etc.
5.5) Product exposed in extreme conditions, including but not limited to extreme weather conditions, humidity, salinity, stress, radiation, lightning strike, water condition exceeding the specified IP rating, etc.
5.6) Product used in conditions beyond product parameter range, including but not limited to lower or higher voltage conditions, extreme or excessive power surges, improper power connections;
5.7) use of high-pressure washes or exposure to concentrated detergents or other chemical agents or solvents.
5.8) “Burn In” caused by continuous static (non-moving, non-motion) images
5.9) Natural reduction in brightness and/or color under normal operation. Slight difference in brightness and color without compromising product functionality.
Screen shall be stored in dry and ventilated area. If the screen was damaged due to inappropriate environment, BLOX LED will not be responsible.